The course fee must be paid in full prior to the course date, either at the time of booking or on receipt of invoice. Reed Learning reserves the right to re-allocate the course place to another delegate if fees are not paid on time. All transfer charges must be paid for on receipt of the invoice. Failure to receive the course fees in adherence with these terms means that Reed Learning reserves the right to request payment on the day of the course.

In the event of late payment, Reed Learning reserves the right to charge interest on all outstanding amounts at the rate of 2% per calendar month or part thereof from the last date that payment was due to the date that payment is made.

The prices quoted on this site and in our brochures are correct at the date of publication (that is the earliest course date published within a brochure) and for 90 days thereafter. Reed Learning reserves the right to adjust these prices in order to meet their true cost outside this period.

If a delegate wishes to transfer a booking to a later course there will be an administrative charge of 25% of the course fee if it is within 6-20 working days of the original course date, or a charge of 40% of the course fee if it is within 5 working days of the original course date. If that transfer is then cancelled and/or the delegate fails to attend, the full course fee remains payable. If a second transfer is requested this will be treated as a cancellation and the cancellation fee will be liable in addition to the new course fee. If the transfer is for a course that forms part of a purchased Professional Qualification there will be an administrative charge of £50 if it is within 20 working days of the original course date. Only two transfers will be allowed per accredited training package. The full course fee will be charged on an individual module.

All cancellations to bookings must be received in writing by email to training@reed.co.uk. Cancellations must be made 20 working days prior to the start of a course. If a booking is cancelled within 1-15 working days or if the delegate fails to attend the course, the full course fee must be paid immediately. If the course is cancelled between 15-20 working days a cancellation fee of 50% will be payable. If a course which forms part of a purchased Professional Qualification is cancelled within 20 working days of the start date of the course a cancellation fee of £400 per day of course remains payable.

All claims relating to our free course guarantee must be received in writing to more.info@reedlearning.co.uk within 20 working days of the course date. If the claim is requesting a replacement course then the replacement course must occur within 90 days of the original course date.

If your organisation has been forced to make redundancies, Reed Learning offer two free seats on every course we run for redundant employees. Free places can be booked from 10 working days before the course is scheduled to run. Requests may be refused if the course is already at maximum capacity. Call 0800 132 448 to book. Written confirmation of the delegates employment status is required from the HR department or a manager by email. This should state that the individual was employed by the organisation, has been made redundant, and the date their employment terminated.

There will be no charge if a substitute person wishes to replace the original delegate. Please inform our office of any change to the original booking. If the delegate change is for a course which forms part of a purchased Reed Business School accredited training package then any change is subject to a £50 administrative charge.

Reed Learning’s courses are constantly updated and improved and Reed Learning reserves the right to alter any of the courses’ content without prior notice. Reed Learning reserves the right to cancel a course at any time without liability. In these circumstances, delegates will be offered an alternative date, a credit note or a full refund. Reed Learning will additionally refund travel expenses if the course is cancelled within 10 working days of the start day. Outside this period, we advise you to contact our Customer Relations team on 0800 132 448 before booking.

The notes and training for Reed Learning courses cannot be relied upon for legal interpretation. Neither Reed Learning nor its employees, trainers or consultants can accept responsibility for delegates’ actions, or those of other people reading the course notes or interpreting the training in litigation, or responsibility for any loss incurred as a result of relying on the training or the training notes. If in doubt, consult a lawyer.

Please note there will be a charge of £15 + VAT for all additional copies of course materials required.

Attendance on the original course is mandatory. Free refresher courses are subject to availability. No single course may have more than one free refresher place allocated to it. Individuals are limited to one free refresher place per course per year. Refresher courses must be taken within two years of the original course date. Transfer or cancellation of a free refresher place will be subject to a flat rate administration fee of £100. Free refresher places on residential courses are subject to a charge to cover administration.

The four days of training must be complete courses, e.g. a five day course cannot be sold as part of a Learning Passport.
The training must be delivered within 90 days of the start date of the first course booked to qualify as part of the Learning Passport. The start date of the first course must be no more than 6 months from the date of booking.
Any course transfer within the aforementioned 90 day period will be subject to a £50 administration charge. Any transfer of a course to a date outside this period will be subject to a £50 administration charge, and the remainder of the full course fee for that course will be payable.
Transferring the Learning Passport to another delegate within the original time period will be subject to a £100 administration charge. Transferring the Learning Passport to another 90 days will be subject to our normal terms and conditions. For example, when within 20 working days of the date of the first course, a 25% transfer fee, equalling £250 + VAT, will be payable. If within 5 working days of the date of the first course, a 40% transfer fee, equalling £400 + VAT, will be payable. Any non-attendance of a course as part of the Passport will result in the full cost of the Learning Passport still being payable. Any cancellation of the Learning Passport will result in a 100% cancellation charge. It must be the same individual who attends each day of training. Thus, the delegate will be required to provide photo ID when attending each training course.
The Learning Passport is not valid in conjunction with any other special offer or discount.

If a delegate wishes to transfer a booking to a later date there will be a charge of 25% of the course fee if the transfer request is made more than 30 working days before the original start date. If a delegate wishes to transfer a booking to a later course within 30 working days of the original course date there will be a charge of 40% of the course fee. If that transfer is then cancelled and/or the delegate fails to attend, the full course fee remains payable. If a second transger is requested, this will be treated as a cancellation and the cancellation fee will be liable in addition to the new course fee.

All booking cancellations must be made more than 30 working days prior to the start of the course, and will be subject to a 25% administrative charge. If a booking is cancelled within 1 - 29 working days or if the delegate fails to attend the course, the full course fee must be paid immediately. All cancellations must be received in writing by email to training@reed.co.uk.

These programmes are exempt from the 'free refresher' course offer.

These programmes are exempt from the free course/refund guarantee.

For the Alpine Leadership Challenge, there will be a charge of £500 + VAT if a substitute person wishes to replace the original delegate, to cover changes to flights and accommodation.

Delegates enrolled on to the Alpine Leadership Challenge are required to arrange their own personal travel insurance of the duration of the event. You must ensure that your insurance policy provides adequate cover, as Reed Learning is not liable for any accident, illness of injury that may occur during or as a result of that event. This programmes presents a prolonged physical challenge to the delegate, sometimes in extreme weather conditions. You will be required to walk and climb over difficult terrain, sometimes for extended periods of time. Please ensure you have considered these requirements before booking your attendance on the Alpine Leadership Challenge. If you are unsure whether it is suitable for you, please consult your GP.