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Stage 1 - The Course
Understanding Assertiveness
- Understand what assertiveness really means
- Explore the traits of assertiveness and other behaviours
- Steady the passive / aggressive pendulum
- Realise and overcome the fears that hold you back
- Learn to respond to others rather than simply react
- Increase your  awareness of relevant brain functions, and how they relate to aggression / submission
- Know your workplace rights
- Learn to say 'No!', rather than 'No problem!'

Applying Assertiveness
- The assertiveness toolkit: six different levels to tackle any situation
- Learn how to listen actively, and why listening skills are so important
- Develop your verbal and non-verbal communication skills
- Appreciate the motivations of other people
- Work through various scenarios, giving you the opportunity to put your new assertiveness skills into practice, in a supportive environment
- Two-way developmental and motivational feedback sessions with the other delegates, to embed the learning.

Stage two - MP3 learning bites
1) - The art of being assertive
2) - Effective communication - Getting your message across
3) - Listen up

Stage three - e-learning
After you have attended the course, a modular e-learning programme will be delivered to your inbox.  These interactive, bite-sized follow-ups can be completed in your own time, and will cement the learning from the course with further practical exercises related to supervising your team.