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Stage 1 - the Course

The Art of Communication

• The essentials of successful communication - Practice, Planning, Positive Thinking
• Identifying and overcoming barriers to communication
• Characteristics of an excellent communicator

Communication Styles

• Jung's Communication Styles model
• Identifying your preferred styles
• Adapting your style as required

Unspoken communication

• Body Language and Tone
• LISTEN model of Active Listening
• Building Rapport

Presenting a positive image

• Ensuring your message is perceived as intended
• Phasing your message appropriately
• Making an impact in meetings

Personal Excellence

• Neuro-Linquistic Programming (NLP)
• Assertiveness
• Persuasion Skills

Stage 2 - MP3 Learning
Add to your knowledge and make the most of your 'dead-time' with our exclusive personal development trainings on MP3, free with this course:
Chapter 1: Effective Communication - Getting your message across
Chapter 2: Building Relationships 
Chapter 3: Listen Up

Stage 3 - E-Learning
After you have attended the course, a modular e-learning programme will be delivered to your inbox. These interactive, bite-sized follow-ups (completed at a time to suit you) will cement the learning from the course and allow you to apply your learning in practice.