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Stage 1 - The course
Fundamentals of management

• The purpose and responsibilities of management
• Setting SMARTER goals
• The relationship between the task, the team and the individual
• Management style adapting your approach
  

Team Development

• Build a successful and high performing team
• Lead the team through its development stages
• Understand individuals to improve workplace performance
• Running team meetings for better results

Personal Development

• Communicating with impact to increase responsiveness
• Assertive behaviours and the management of expectations
• Facilitation techniques - develop a 'pull' style to gain 'buy-in'
• Time management - maximising your time and that of the team

Performance management

• Motivation techniques
• Delegating for achievement - a winning five-part structure that minimises risk
• How to run an effective approval session
• Delivering quality feedback, as a motivational and developmental tool
• The difference between conduct and capability issues
• Dealing with challenging people
• An introduction to coaching skills

Stage 2 - MP3 Learning Bites
1) Delivering results
2) Managing difficult people
3) Dealing with time bandits

Stage 3 - e-learning
After you have attended the course, a modular e-learning programme will be delivered to your inbox. These interactive, bite-sized follow-ups (completed at a time to suit you) will cement your learning from the course and allow you to apply your learning in practice.