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Handling Customers Professionally

  • Duration:1 Day
  • Cost:€444 + VAT
  • Ref:HCP

Build the trust and confidence customers have in you to secure repeat business,

Cost £444.00 Duration 1 day Code HCP

Who is it for

Any individual responsible for dealing with customers and developing business relationships

What is it about

A customer service masterclass that provides you with an overview of the tips and skills required to deliver high quality service and grow existing relationships.


Course Overview

  • The importance of customer care
  • Meet and exceed customers' service expectations
  • The service complement: competence and care
  • Build and maintain loyalty and goodwill
  • The key impression points
  • Project a professional image
  • Face-to-face, on the phone and e-mail
  • Handling more difficult situations effectively
  • Customer service styles and their consequences
  • The 8 A's: a failsafe remedy for complaints
  • Say 'No' constructively
  • Learn best practice for giving bad news

What will I get out of it?

  • A set of skills, principles and attitudes essential for delivering a quality service to your customers
  • The capability to turn customer complaints and dissatisfaction into sales
  • Techniques to say 'no' constructively, and give bad news

Accredited by

ACCA - counts towards CPD points

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