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Stage 1 - The Course

• Roles and responsibilities
• Why do managers manage?
• Meet the expectations of your team
• A manager's five key responsibilities
• Leadership and communication
• Identify your communication style
• Improve communication upwards and downwards
• The importance of regular meetings
• Develop assertive behaviour
• The myths of leadership and the five dimensions of an authentic leader
• Management style and team dynamics
• Use of the appropriate style of management depending on the team, task and individual
• Building your team
• Motivating others through delegation
• Making delegation work and avoiding common pitfalls
• Manage your own time effectively
• Motivation and reward
• Motivators: theoretical approaches
• Define performance standards and use appropriate tools/indicators
• Linking reward to results
• Setting goals and SMART objectives
• Delivering both motivational and developmental feedback
• Compentency Framework
• Dealing with difficult situations and people: role play and discussion
• Coaching
• Retaining talent
• Benefits of 360 degree review
• Feedback and dealing with difficult situations
• Structure for constructive feedback
• Do's and don'ts of feedback
• Motivational and developmental feedback
• Conduct and capability issues
• Practical exercises
• Self Management
• Self-analysis for managers
• Assertiveness: golden rules of saying no
• Managing conflict within teams
• Time and stress management: procrastination and displacement activity and the prioritisation matrix

Stage 2 - MP3 Learning bites

1. Inspiring your team
2. Getting the best
3. Delivering results
4. The art of leadership
5. Developing the future

Stage 3 - e-learning
After you have attended the course, a modular e-learning programme will be delivered to your inbox. These interactive, bite-sized follow-ups can be completed in your own time, and will cement the learning from the course, plus prepare you for the advanced stages of management.