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• Learn management strategy to get the best from those who:
• say they will do things but don't deliver
• disrupt the team's performance
• are ambitious but easily frustrated
• are often aggressive when dealing with yourself or others
• are overly cynical and destroy team morale
• desire promotion but aren't ready
• refuse to accept feedback and do not respond to standard performance management processes
• Understand what can trigger difficult behaviour
• Identify different types of personalities and plan strategies for dealing with individuals
• Be aware of communication barriers and learn how to handle emotion 
• Achieve effective results through continual performance management 
• Understand the legal issues surrounding performance management for difficult people
• Be aware of ulterior motives for conflict 
• Know when to involve HR
• Uncover inspirational approaches to managing difficult people and situations

This course utilises interactive learning methods to ensure a 'real world' understanding of the issues.  Training tools include role plays, case studies and group feedback.

CONFIDENTIALITY GUARANTEED
We appreciate the need to protect delegate confidentiality, particularly when courses deal with sensitive issues such as this. We guarantee confidentiality and discretion, or your money back.