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Similar courses

The following courses are similar to this course.

People who went on this course also liked Handling Customers Professionally

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Selling Skills for Customer Service

Duration:2 Days
Cost:€823 + VAT
Ref:SCS

Go the extra mile while increasing sales with this selling course

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Cost €823.00 Duration 2 days Code SCS

Who is it for

This is a programme especially tailored for those individuals who would like to take customer service to the next level by going the extra mile by delivering the best service possible. It is mainly suitable for those that deal with customers on the phone.

What is it about

Cross-selling and up-selling is a superb way to increase the value of every customer contact by suggesting other products and services that may be of interest to the customer. This course will teach you the skills you need to add value to your customers' personal or professional purchase while increasing sales for your organisation.

You'll leave this programme with a new attitude towards the sales aspect of the customer service role and the skills needed to be successful in cross-selling, up-selling and overcoming initial resistance.

Course Overview

Difference and benefits of up-selling / cross-selling
Questioning techniques to pull information from the customer
Enhancing on features and benefits
Negotiating to gain a win/win outcome
Using your Unique Selling Point (USP) to your advantage
How to look out for buying signals and gain commitment
Setting achievable and realistic objectives
Assertiveness: building the confidence to sell
Turning difficult situations to your advantage
Controlling the phone call with professionalism
Using listening skills to sell to customers' needs
Handling objections professionally

What will I get out of it?

Enhance your customer service skills
Ability to pull more information from your customers without appearing to be a stereotype 'pushy sales person'
Sell on customer needs using the features and benefits of your product/service
Being in control, assertive and professional at all time