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• The purpose and expectations of management why is it so important?
• What is a manager's role in relation to the task, team and individual
• How should managers manage 3 key management styles, what is your style, when is each style appropriate?
• Team dynamics and leadership what are the key components of effective teams
• The essentials of self-management
• How to manage performance of the team and the individual
  
• role clarity, objective setting and review
• the importance of feeding back right
  
• the difference between motivational and developmental feedback
• Communication gaining co-operation from your staff
• How to deal with conduct and capability issues
• Handling difficult situations assertively for positive outcomes
• The principles of workplace motivation and what are the key elements of motivation
• Interviewing skills for managers ensuring you get the right person for the job
• How to conduct an appraisal meeting, and why they are important to performance
• How to coach your staff and provide support to help them achieve their own personal objectives for the benefit of the organisation
• Delegating with trust and ensuring it gets done
• Running a team meeting and facilitation techniques to make the meeting effective
• Managing upwards presenting your case to your peers and your own manager
• Observe actors applying learning points in practice