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• Training world
• What is training?
• What are the core competencies of training?
• Training as part of the wider development process
• What are the organisational responsibilities?
• The training cycle an introduction to training needs analysis and effective evaluation
• The group and the individuals: Learning motivations and how it may affect the learning environment
• What individuals learn and what training can realistically deliver the training dilemmas
• The importance of discovery-based learning
• Developing self-esteem within the group
• Managing team dynamics through effective facilitation techniques
• Managing difficult delegates
• Structure: Meeting legal requirements as part of a welcome and administration section
• Ice breaking getting the group comfortable
• Creating a good beginning, middle and end to the session
• Effective sign posting to ensure that learning is linked
• Developmental methods and how this will meet the learning styles of the group
• Delivery: Presentational techniques to develop the 3 Vs of personal communication
• Using visual aids effectively

Practice: During the course there will be the opportunity for two 15-minute video recorded practice sessions on the subject of the delegate's choice. Delegates may wish to bring some materials that will assist in these practical sessions, but they should be simple and for demonstration purposes only. Feedback will be delivered on a group and individual basis