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Winning Telesales Techniques

  • Duration:2 Days
  • Cost:€806 + VAT
  • Ref:WTT

Get expert help with telephone sales, on this telesales course

Book now >

Cost €806.00 Duration 2 days Code WTT

Who is it for

This course is for telesales and customer service personnel who deal with in and out-bound sales calls and make sales appointments on the phone.

What is it about

This is our masterclass for phone based sales people.  A highly practical course, it takes a look at all the elements that make up successful telesales calls. It then translates these in to simple techniques and tools to improve sales success. This telesales course is highly interactive and uses a 'phone coach' system to practice new techniques and get practical feedback.

Course Overview

You will be able to practice making outbound calls through several telephone-recorded exercises to identify personal strengths and weaknesses and develop your sales techniques. The experienced trainer will then analyse your calls and give you individual feedback.

Communication Skills:
  • Improve rapport by adapting your behaviour accordingly
  • Generate that crucial connection in the first vital 30 seconds
  • Analyse verbal communication, in particular tone, projection and pace
  • Arm yourself with six different types of questioning style
  • Secure visible results through open/closed questions and probing techniques
  • Create impact using effective opening statements
The sales process
  • Know the importance of planning and research
  • The PIDG process;
    • planning and preparation
    • investigation
    • demonstrating capability
    • gaining commitment
  • Maintain focus and control when making outbound calls by introducing a coherent structure
  • Close the call and capitalise on the sale by recognising buying signals
  • 'Ways of closing the sale'
    • Direct question close
    • Assumptive close
    • Minor point close
    • Alternative close
  • Overcome objections by staying in control of your calls

What will I get out of it?

  • A proven four-stage process to make your calls ten times more effective
  • Techniques to build rapport in those all-important first few seconds
  • Six questioning techniques to identify exact customer needs
  • Strategies to overcome objections and gain commitment from your target
  • Use of a phone system in the course to practise and hone your skills
  • Negotiating techniques to close the sale

Accredited by

ACCA - counts towards CPD points

Forms part of

Diploma in sales and business development, endorsed by the ISMM

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