Malta's quality provider of training & development

...take part

Certificate in Professional Customer Service Skills Accredited by Reed Business School

  • Duration:5 Days taken over up to 12 months
  • Cost:€1,799 + VAT
  • Ref:CPCSS

 
Transform the way you interact with your customers and gain a career-furthering qualification at the same time

Who is it for?

This certificate programme is for customer service professionals who wish to grow in their role and gain a recognised qualification in their profession, developing practical skills whilst earning a certificate that endorses their commitment and knowledge.

What is it about?

Excellent customer service remains at the forefront of all forward-thinking strategies. Just a five percent increase in customer loyalty can result in up to an 85% increase in profitability. More organisations that ever before realise that providing their customers with faultless service levels will result in distinct competitive advantage.
This certificate programme combines the best from our proven customer service courses to provide essential core skills and knowledge in the areas of service delivery, handling difficult customers and the establishment of a best practice approach. It also contains specific personal development options that allow you to tailor the content of the programme to meet your particular development needs.

Course Overview

We have built choice into the structure of this programme to enable you to select modules that best fit your individual learning requirements. Training is delivered at locations nationwide and, with no fixed start and end dates, plus courses running frequently, you'll be able to fit the learning around work and life commitments.

Course cost includes:
  • Unlimited tutor support via phone and email
  • Full assessment and certification
  • Reed Business School Alumni membership
  • All training courses and refreshments
The certificate is awarded following five days of specialist training plus written and practical assessments as follows:

Core Modules

  1. (1 Day)

Elective Module

Choose ANY one day course from our personal development range -

What will I get out of it?

  • Advance your career and transform the way you interact with customers
  • Demonstrate your commitment to quality service with an accredited qualification for your CV
  • Benefit from unlimited tutor support via phone and email
  • On completion, get full membership of the Reed Business School Alumni network

Request Info

If you would like more information, please enter your details in the form below













* = required

OK Cancel

Book
now

call us free

(+356) 21322314 / 5

What's new this month >